Melbourne - Great Ocean Road - Twelve Apostles - Melbourne

Didn't get the car

The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.

The car pickup and return process was quick and efficient, which was great. However, the staff left promptly at closing time, so some minor issues were unresolved. Later, coordination was handled through QEEQ.

Waited in line for over an hour, got downgraded without reason, terrible experience. I'll definitely avoid this rental company next time.

Great service, upgrade on car, easy process. Only issue is that I had to leave a $400 bond which hasn't been refunded - even though I handed back the vehicle 4 days ago.

Worked as well as it should, very pleased