From Brisbane to Gold Coast

Overall satisfied

The Budget system at the site crashed and they said they would manually record the reservation info from the Rent a Car website since I had already prepaid. On the return day, Budget charged me again, claiming they couldn't find the reservation in their system and instructed me to sort it out with Rent a Car. Now both companies have charged me, and there's no response or refund for the extra money I paid. If this issue isn't resolved, I don't think I'll book through this platform again.

Excellent, very considerate of customers

There is a car rental counter right at the airport exit. You only need to provide your name to process the car pickup. The staff at the rental company are friendly. After filling out the necessary forms and providing the required information, you will receive the keys. The car can be picked up at a nearby parking lot with staff assistance. Returning the car at a different location was also smooth.

Very quick and easy process. Highly recommended!