A small stone chipped the car, creating a barely noticeable scratch near the passenger side. The staff, who was Chinese, was very impatient when we wanted to know if the glass would be repaired or replaced. We were labeled as troublemakers just for asking questions and were told they hated renting to Chinese people. The repair cost was RMB 2500 (including two miscellaneous items). They said they were being kind by not replacing the glass. If the glass needed repair, why was replacement even mentioned? We requested the repair receipts from the service center but were refused, citing that the staff only delivered the car. They also refused to give us photos of the repaired glass, so we couldn't confirm whether it was actually fixed. They only provided their company's invoice.
It was a very quick and easy process picking up and dropping off the car. The car was very handy to have in our travels around Christchurch and in great condition. Staff were very helpful and friendly to deal with.
About QEEQ:10.0/10
It was a pretty smooth booking system.
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