1. Picking up and dropping off the car was quick and easy. When picking up the car, I noticed a scratch about 5 cm long and a small dent the size of a fingernail. I didn't report it at the time because of the hassle (and to be honest, my English isn't great), but I worried about being charged for it. However, when returning the car, the staff did a quick walk-around, checked the fuel and mileage, and that was it. Great! 2. The staff suggested we pay extra for a bigger car when picking up, but we declined. When we picked up the car, there were six cars available, and we could choose whichever we wanted, including a bigger one. 3. We were charged for an additional insurance. The staff said it was mandatory in Florida, but this wasn't mentioned when we made the order online. 4. We chose the option to return the car with an empty tank and paid for the fuel upfront, but the fuel charge was a bit higher than what was stated in the contract (we later thought it might be due to different car models). I didn't pay much attention at the time, but after communicating with QEEQ, they reimbursed the difference.

Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el preceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.

Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el proceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.

La persona del counter me dijo que la reservación venía del “Asia”, y que por esta razón podía cancelar la reserva… El vehículo que nos entregaron era viejo y mal tenido…

I find it very deceiving to book for a vehicle that isn’t even present and the offered ones aren’t at all the same level. How’s a Dodge SUV is similar to Grand Cherokee and when asking for a similar 4X4 I’d to pay extra. Very disappointing really

ALAMO is an excellent company