I find it very deceiving to book for a vehicle that isn’t even present and the offered ones aren’t at all the same level. How’s a Dodge SUV is similar to Grand Cherokee and when asking for a similar 4X4 I’d to pay extra. Very disappointing really
It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty.
I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!!
You can even read a magazine /book then !!
About QEEQ:9.0/10
The booking process was pretty efficient
I was amazed though that I could NOT change my rental period because my airline changed it's schedule .I had to CANCEL my reservation and make a TOTALLY new one
I do NOT consider that very efficient and almost all other websites have that option
Please explain this policy to me if you can !!!
They did not have the vehicle we booked, so gave us a 15 seater instead which was fine other than loading the luggage was difficult with no boot space.
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Customer Service
Good service but definitely not value for money
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