The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.

Had an incident but did not provide insurance documents

Booked an automatic, got a manual instead. Refusal to take the manual led to a forced upgrade, which is expensive.

The store's service efficiency was high, not harsh, and very realistic. We were very satisfied!

I will continue to use AVIS cars.