North Island New Zealand

I rented a Toyota Corolla hatchback, but received a Mazda 2 hatchback, which is significantly smaller. The representative was an Indian with a heavy accent, making communication difficult. The company's location is very far from the airport, and although they offer airport shuttle service, I had to wait an entire hour at the airport! Very dissatisfied!

They close at 8 PM sharp and only reopen at 8 AM the next day. During this time, all fixed-line and customer service phones go straight to voicemail. So, if you have any issues during this period, you cannot contact the rental company. Therefore, it's best to avoid this rental company if your plane lands after 7 PM, since after 8 PM, you won't be able to reach anyone to complete the rental process.

Like: Small economical vehicle which is what I was looking for the purpose of my trip.

Like: The car is easy to drive, easy to park, petrol consumption is low, rental fees are reasonable. An Excellent mode of transportation for travel.

Like: I liked how straight forward the whole process was, how obliging the staff were and the bang for buck.
Dislike: My partner got one car and I had another, her car was terrible to drive, no reflection on the company but if they had to update their cars I would suggest they don’t get anymore Fiat Puntos