A real shady business. When picking up the car, they said there was no problem and no need to check. When returning the car, they claimed there were several scratches. We explained the situation, and they communicated over the phone, telling us there was no issue. After we left, they deducted our deposit and eventually required us to pay 6,000 RMB for maintenance fees. I didn’t expect such a situation from the renowned Hertz company. The Hertz in Morocco has really tarnished the reputation of Hertz. I have rented cars in many countries and encountered this situation for the first time. As an honest person, I advise everyone not to choose them. They are a bunch of thieves and robbers. Just look at other people's reviews of them, and you will understand.
The attitude wasn't good, that's one thing; I think I encountered a scam. Photos attached, two small damages, not even sure if they're caused by me. I didn't take photos of the car when I picked it up, so I'm at a disadvantage. When returning the car, the guy who spoke French wiped the dust off the front windshield with his hand and found a small dent. Also, the rims of three wheels were scratched. The deposit was directly charged as an expense! Now they say they will keep my entire deposit, over twenty thousand. Ridiculous, right? If Zuzuche doesn't resolve this issue, this platform is meaningless. I waited for more than two months for this result!
Midway through our trip, the car's engine oil light went on. We called for roadside assistance, and they said it would be swapped immediately, but it took until the third day when we arrived in Tangier from Chefchaouen. Most of our calls were unanswered, and when answered, they said they would come quickly, but no one arrived. Eventually, we found the car exchange point at the airport and swapped the car ourselves, which wasted a lot of time. Exchanging the car and then returning it felt like we did it twice. During pick-up, the staff didn't record any of the numerous scratches on the car, saying they were not an issue, but during drop-off, they nitpicked even small scratches, blaming us. Thankfully, we had taken detailed videos and photos during pick-up, matching them exactly, which saved us from unnecessary fines.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz FES DT,BLVD LALLA MERYEM
Dawn Meredith
-
-
-
-
View more >Jill Morrison
-
-
-
-
View more >Franklin Raphael
-
-
-
-
View more >Julius Hughes
-
-
-
-
View more >