Must read all small caracters. It just feels like we are running in one trap after the other.

N.Guimond

Spain

Reviewed: Tue, Jun 4, 2019

About OK Mobility: 6.3 /10

It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.

Compact | Volkswagen Golf or similar

1 days rental

Relevant Reviews on OK Mobility Bilbao Airport

Spain

1 days rental

Standard Crossover | Nissan Juke hatchback or similar

Reviewed: Fri, Sep 20, 2019

About OK Mobility: 7.0 /10

Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.

H.Derache

Spain

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Fri, Aug 16, 2019

“OK Booking, OK car, but”

About OK Mobility: 6.0 /10

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

About QEEQ: 8.0 /10

- good overview of possible rents, user friendly website - the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and - the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.

Spain

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Mon, Aug 5, 2019

“Fool me once...”

About OK Mobility: 6.0 /10

Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.

About QEEQ: 8.0 /10

M.Hancox

Spain

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Fri, Jul 12, 2019

About OK Mobility: 8.3 /10

When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.

About QEEQ: 7.0 /10

Spain

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Wed, Jun 5, 2019

“Lots of hidden costs”

About OK Mobility: 5.7 /10