Terrible, this is the worst rental experience I've had abroad! Booked a BMW 2 Series, got a 1 Series instead. The car size and trunk capacity are completely different, leaving us with no space for our luggage. Their attitude was horrible, claiming they don’t have BMW 2 Series! They demanded 650 euros to switch to a Ford of the same size! It's just a scam! Downgrade the car and then charge extra. Two months after we got back, we were charged over 200 euros again. After multiple communications via the rental platform, they claimed it was for insurance. We had bought full insurance through the rental platform and explicitly declined insurance at pickup, signing no documents. They charged us on the last day before the credit card guarantee expired. Absolutely shameless and garbage service!
Maggiore
Terrible, this is the worst rental experience I've had abroad! Booked a BMW 2 Series, got a 1 Series instead. The car size and trunk capacity are completely different, leaving us with no space for our luggage. Their attitude was horrible, claiming they don’t have BMW 2 Series! They demanded 650 euros to switch to a Ford of the same size! It's just a scam! Downgrade the car and then charge extra. Two months after we got back, we were charged over 200 euros again. After multiple communications via the rental platform, they claimed it was for insurance. We had bought full insurance through the rental platform and explicitly declined insurance at pickup, signing no documents. They charged us on the last day before the credit card guarantee expired. Absolutely shameless and garbage service!
Maggiore MALPENSA - FERNOの口コミ
Maggiore
仕様上、顧客に車両を提供できず、車の格下げを図る。同規格車両を予定通り受注した。
私のさまざまな問題を処理する積極的な協力およびアフターサービス、金サービス。とても満足しています。
Maggiore
とても良いサービス態度、私達の英語はすべて普通ですが、やはり交流することができて、サービスのとても辛抱強いです。
保険ちょっと高いかもしれないが、私は安くてもできる
Maggiore
ミラノ空港で車を取る過程はかなり順調で、車の状況も非常に良く、ミラノ駅の近くで車を返す時少しの困難があったが、ほぼ順調だった。次回も使います。
車1ボタンも案内とても実用、これから必ずこの機能補完し続ける。ありがとう、これからもここでレンタカーを借ります。
Maggiore
だいたい満足でしょう。定のベンツEクラスワゴンは、店に着いてからなくなったことを告げ、bmw・5系に乗り換えると何度もワゴンを確認した結果、駐車場に着くと5系セダン…何も言わずに、お店に戻って交渉をし、長い間併んで、新しいQ5が来て、問題を解決します。店員が指している駐車スペースが実際のものと合わず、イタリア人は勝手だ。
便利、安い