Acceptable

Picking up the car at San Francisco Airport was very convenient. We initially booked a Ford Transit, but Budget staff informed us that the rear seats couldn't be folded down to store luggage. So we switched to a seven-seater where one seatback can be folded down, and there was just enough space for our luggage. They mentioned that QEEQ provided a discount so there was no extra charge.

The staff tried to upsell other models and added extra insurance without informing us. The tablet screen was very small, making it difficult to understand the specialized terms in the English contract. The staff did not inform us of the additional insurance costs and kept urging us to sign. This resulted in us being overcharged more than 600 dollars for insurance. Fellow countrymen, be extra careful ⚠️

It's okay

The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.