Average

Very satisfied!

They saw we had a lot of luggage and upgraded us to an SUV for free.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.