Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Stanford Garcia

Germany

Reviewed: Tue, Oct 9, 2018

About Hertz: 4.0 /10

This was the worst car rental experience I've had in many years. They gave us a car that already had scratches. Thankfully, we had full insurance and took photos when we picked up the car. We returned the car in Salzburg, and the rental company staff there asked for a damage report from when we rented the car. No one had given us or reminded us to take such a report earlier, but they said it was fine since we had full insurance and we wouldn't need to pay extra. In the end, we found out they charged us an additional 140 euros, and we have no idea what for. We contacted the rental car service to inquire. It's been over a week now, and we still haven't received a response. Very dissatisfied.

1 days rental

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William Piers

Germany

1 days rental

Reviewed: Tue, May 28, 2019

“Germany Munich - Austria Wels - Germany Munich”

About Hertz: 6.0 /10

Clearly deceiving consumers. Initially said they would give us a Volkswagen, later I mentioned we booked a Mercedes, and then they just found a sedan version, not the wagon we booked. Our luggage almost didn't fit.

Dora Edgeworth

Germany

1 days rental

Reviewed: Sat, Sep 23, 2017

About Hertz: 10.0 /10

There were so many car models available, they almost took up an entire floor. As expected from the top company. They provided a diesel car, which saved money. Thumbs up!

About QEEQ: 10.0 /10

Omar Eipstein

Germany

1 days rental

Reviewed: Thu, Jul 23, 2015

About Hertz: 10.0 /10

The drive was smooth, completed paperwork at the counter, picked up the car at the parking lot, and there were staff available to answer questions about the car.

About QEEQ: 10.0 /10