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Live chat Email us Service Code: 1103782354
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1103782354
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Reviewed: Thu, Feb 14, 2019
About Europcar: 2.0 /10
The car was inspected upon return with no issues, but later charges were made for damages, which is unacceptable.

Relevant Reviews on Europcar BELGRADE AIRPORT BEG

Daphne Lattimore

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Reviewed: Thu, Sep 5, 2019
“Serbia/Bosnia and Herzegovina”
About Europcar: 2.0 /10
This trip was arranged based on your company's promotion of visa-free travel and low costs in Serbia and Bosnia and Herzegovina. We booked a car through your platform, which turned out to be the biggest expense of the trip. We expected that this expense would bring a pleasant experience, but it turned into a headache throughout the journey. We were a group of six and ordered a 7-seater car, but we were given a 5-seater. The staff at the pickup location promised we could switch to a 7-seater the next day. Considering it was already 11 PM when we picked up the car, we decided to take it for the night. However, we were told the next day that we could only switch cars four days later. Our subsequent travel plans included accommodations in Bosnia and Herzegovina, so we couldn't stay in Belgrade for that long. We had to make do with the car, which meant four people cramped in the three seats in the back, causing discomfort and even motion sickness for one of us. When driving out of Serbia, the border police noticed the overloading and held our passports for over an hour. On the way from Mostar to Sarajevo in Bosnia and Herzegovina, we were stopped by police and fined 100 euros for overloading; the officer said the fine was supposed to be 200 euros, so he didn't issue a receipt. We were constantly worried about being fined again for overloading, but fortunately, we weren't stopped at other checkpoints.

Simona Guy

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Reviewed: Wed, May 22, 2019
About Europcar: 8.0 /10
Since it was a new car, we didn't inspect it too much. But judging from the logbook at the airport pickup and return point, if it's not a new car, it should be thoroughly checked.

Hogan Vogt

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Reviewed: Tue, May 15, 2018
About Europcar: 4.0 /10
First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage. Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long. Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair. Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment. I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.

Lauren Fred

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Reviewed: Sat, Mar 3, 2018
About Europcar: 2.0 /10
They said the deposit would be refunded in 4-5 working days, but it hasn't been returned yet. They also don't respond to emails.

Kristin Paul

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Reviewed: Tue, Feb 5, 2019
About Europcar: 2.0 /10
The rental company staff did not follow the proper procedures and deducted over 1000 RMB from us without sufficient evidence. The communication and coordination by the rental platform were clearly inadequate, and we did not receive any of the requested photos from the rental company. The final result was unsatisfactory and frustrating. Lesson learned: Make sure the rental company follows procedures and take plenty of photos as evidence before renting.

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