グレートオーシャンロード

I booked online, but had to fill in information offline at the counter; this was a bit inconvenient. Everything else was fine.

The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.

Did not prioritize users with reservations; waited in line for more than 30 minutes.

Great experience! The rental shop is very close to the train station and the famous graffiti street. The staff was very nice! We had already purchased full insurance through the app, and the staff didn't try to upsell us. I asked if I could return the car at 6 PM (our order said to return it by 5 PM), and she said it was fine as long as we returned it before 9 AM the next day. We just needed to refuel and park the car. It was wonderful! Because of this, we had a leisurely two-day drive on the Great Ocean Road and enjoyed ourselves a lot.

The service was decent, and the front desk staff was okay. However, the process for returning the car was a bit unclear, and I suggest improving it.