The reception at the front desk was indifferent, just going through the motions. The vehicle was not checked before handover, and the gas tank was not filled, allowing only 90 km of driving, which caused range anxiety. The vehicle's engine oil was also not checked, leading to warnings about low oil levels during the trip. The car couldn't be driven and, unfortunately, this vehicle lacked an oil dipstick, requiring computer diagnostics. When I called customer service for help, their attitude was very poor and they told me to handle it myself. Helpless, I had to seek remote assistance from a car service company back home. I ultimately resolved the issue myself, which cost me 20 euros—an expense I shouldn't have had to cover. If my English wasn't good, I have no idea how others would manage.
Overall, I am quite satisfied. After arriving at the store, I waited 20 minutes to handle the paperwork. I booked an automatic but was given a manual at first. After my complaint, they changed it to an automatic. The car showed a range of 471 kilometers when I picked it up, and it showed 461 when I returned it. They charged me 20 euros for the missing 10 kilometers of fuel, which I think is a bit excessive!
Very efficient. As soon as you exit from Gate 5 of the airport, turn right and the parking lot with the shuttle is on the right side. The white vehicle with the company name on it is easy to find.
The same attendant handled both the pick-up and drop-off, and he was quite unprofessional. It took almost half an hour to complete the paperwork, and others at the rental company seemed embarrassed for him. He was very slow and dragging his feet. Eventually, another female attendant processed the pick-up in just 2 minutes. The same thing happened during the drop-off – there was nothing complicated, just needed someone to check the car, which took over 10 minutes to arrange. After the inspection, there were no issues, but he went off to do something else and took almost another 10 minutes to finalize the paperwork. If you rent a car at Athens Airport, try to avoid this company if possible. If you encounter this specific attendant, you'll need patience and a good temper. If you're in a hurry to get to the airport, it could be troublesome.
About QEEQ:10.0/10
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