Paris-Fontainebleau-Nancy-Maginot Line-Strasbourg-Colmar-Lucerne-Longjan-Interlaken-Spiez-Montreux-L

The overall experience was straightforward with no unnecessary hassle. The car was new and the driving experience was excellent. However, when I rented the electric vehicle, I specifically asked if there were any special requirements regarding charging, and the staff said there weren't. Upon returning the car, the inspection staff suddenly told me I needed to charge the battery to over 80%, resulting in a charge of more than 20 euros. This was a negative experience.

Very friendly

Very good

The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.

The car already had damage at the rear before departure, and I had informed the staff about it beforehand. However, I was still charged over 1200 Euros for repair costs without any notification; the amount was directly deducted from my bank account. I only found out after checking my bank statements. I truly cannot understand this.