Vancouver Experience

Hubery Silas

Canada

Reviewed: Wed, Aug 15, 2018

About Routes: 2.0 /10

We waited 40 minutes for someone to pick us up, but when we were about to get in the car, it drove off. We called the rental company and waited another 15 minutes before another car arrived. We have rented from this company twice. The first time, we returned the car at 8:00 AM, but there was no one at the lot. We left the keys on the counter and had to take a taxi to the airport ourselves. The second time, when we returned the car after coming back from Banff, no one attended to us for a long time. We handed over the keys and were told we could leave. I insisted on a proper check and signed confirmation that there were no issues. The gas tank was empty when we picked up the car.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

1 days rental

Relevant Reviews on Routes Vancouver Airport

Barry Bobby

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Oct 14, 2018

“Trip to Seattle and Banff”

About Routes: 6.0 /10

It appears to be a Mexican-operated store. The company seems to have only five staff: one for driving the shuttle, one for cleaning cars, one for handing over cars, and two for customer service, making the wait time quite long. The staff is rather inflexible, requiring a translated document. I didn't need a translated document in New Zealand, the UK, or Spain. This led me to find a translator urgently. Thankfully, the translator was very accommodating and agreed to translate first and get paid after I got the car. It took just half an hour to get it done and submit it to the rental company.

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Aug 27, 2019

“Would never recommend Routes car rental”

About Routes: 4.7 /10

Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.

About QEEQ: 10.0 /10

Easy Rent a car was a painless way to rent our vehicle. Will use again.

M.H.

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Jul 18, 2019

“Great van, Routes car rental should be avoided for more name brand.”

About Routes: 7.0 /10

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

About QEEQ: 10.0 /10

Seemed easy and smooth!

S.Rajendram

Canada

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jul 15, 2019

“Great experience”

About Routes: 10.0 /10

We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.

About QEEQ: 10.0 /10