Los Angeles to Irvine, Orange County

Extremely satisfied! I used to rent cars within Los Angeles city, but this was my first time renting through this platform and it was very convenient with airport pick-up and drop-off services. My return appointment was at 6:30, but I got delayed by traffic and arrived at 7:30. The customer service was still waiting for me! I felt really apologetic! After being picked up at the airport, you can directly pick up the car without waiting in line.

First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.

Only one person in line, but there was a system failure, so I waited for more than half an hour.

No waiting in line

Satisfied