Response time was quick. Within about ten minutes, a dedicated car came to pick us up from the airport. The process was simple, no need to queue, just take the car directly.
The customer service attitude was so poor that it left us speechless. We tried to communicate properly but were accused of arguing. They spoke fluent Mandarin yet claimed not to be Chinese, saying things like 'you Chinese people this and that.' I was really fed up with this kind of attitude.
“West Coast Trip: Los Angeles - San Diego - Palm Springs - San Francisco - Los Angeles”
About VO:10.0/10
Extremely satisfied! I used to rent cars within Los Angeles city, but this was my first time renting through this platform and it was very convenient with airport pick-up and drop-off services. My return appointment was at 6:30, but I got delayed by traffic and arrived at 7:30. The customer service was still waiting for me! I felt really apologetic! After being picked up at the airport, you can directly pick up the car without waiting in line.
First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Cliff Connie
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