There was only one person in line when picking up the car, so the process was quite fast. Initially, they gave me the wrong car, a Ford FLEX, which was also large but smaller than the Suburban. I estimated that the luggage space wouldn't be sufficient, so they changed it after I pointed it out. They strongly recommended the roadside assistance plan, which costs 7 CAD per day. I hadn't intended to buy it, but considering the mountain roads, I bought it for peace of mind. In the end, I didn't need to use it. When returning the car, I was charged a late fee. After disputing it, the fee was waived. Although I did return the car about ten minutes late, the staff had indicated that up to an hour would be fine, which is why I was a bit late. Next time, I'll make sure to return it on time. My agreement was to return the car with a full tank, but the gas station attendant didn't fill it completely, which wasn't really my fault as I had asked him to fill it up. Fortunately, there was no penalty.
I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.
When I suddenly realized that I didn't bring my driver's license from home, I was glad I had arranged for a notarized copy beforehand, as advised. The staff was responsible and called the manager to verify my documents, while reminding us to drive carefully. The car we reserved wasn't available, but we got an upgrade for an additional fee. Overall, the process was quite satisfactory. Returning the car was quick.
The up-sell of insurance at the counter was a bit vague. Ask more questions before you make the decision.
About QEEQ:10.0/10
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