Christchurch Kaikoura Hokitika Fox Glacier Queenstown Catlins Dunedin Oamaru Christchurch

Very satisfied

Chosen for the convenience of pick-up and drop-off

We waited for the car for an hour on the day of arrival, which was quite frustrating. However, the car was upgraded for free, and we were given an additional three hours for returning it. The staff at noon were very friendly.

We arrived in Christchurch at 11 PM, and the Chinese staff member had already clocked out. We communicated with a guy with a beard for 15 minutes. He recommended that we pay an extra 122 NZD for a new Toyota, otherwise, we'd get an old Nissan with 180,000 kilometers on it. For safety and comfort, we reluctantly paid more, which was a bit frustrating. We picked up the car two hours earlier than the scheduled time, and the return time also had to be two hours earlier; otherwise, we would be charged an extra 59 NZD. This policy is unreasonable since we pay by the day.

The rental company provided a translation of the driver's license but it lacked New Zealand's certified translation. A paid service was required on-site. If the rental company had provided it, it would have been free. Communication was not very smooth.