Extremely rude attitude!

hi all, the pick up point and drop off point must make it easy which is can set inside the airport

When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.

Counter staff very great. Very friendly. Car had lots of dings and scrapes. Every panel had some kind of problem. Do you charge the client for the body repairs, then pocket the money? It seems so. I think that is devious. Car smelt rather funny when sitting in the sun. Like mould or b.o. or similar. We booked a small car, but we drove a 7 seat SUV. We were happy, it was a nice car to drive, but if my wife was the driver, she would not be happy with the large size, as a small car was booked.

Better is spelt without a h!! And I would like a reminder message a week or so before the car booking. Other than that all good.

The car we booked wasnt available so they down graded us and gave us a smaller car which was terribly damaged. They also didnt have a baby capsule for us so we had to use a large child seat. They take half an hr to pick us up from the airport and then wouldnt give us a lift back to the airport after we had dropped the car back and insisted we take a taxi, which they said they would refund but so far i havent been able to get anyome to refund our taxi costs. Another man we met also had a similar experience to us, his car broke down and carhood didnt g ijve him a replacement car, they made him wait for hrs while roadside assisst fixed the car.