Vienna, Prague, Lake District

Incorrect return instructions

1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.

After returning the car, I was charged an 86-euro cleaning fee. It might be because of the muddy rain. However, this is the first time I've encountered such a situation after renting cars multiple times. It feels like being ripped off, and despite sending an email requesting an explanation, there's been no response for a week.

The service staff in Austria were really patient. My English listening skills aren't great, but they explained everything to me repeatedly. Not bad.

Overall good, but the tire pressure light was always on, indicating a possible malfunction.