The English accent was very strange and hard to understand.

Poor English skills

The booked car model was not provided, and we had to communicate with the counter. Despite the time it took, the final solution from the rental desk was acceptable.

After returning the car, I was charged an 86-euro cleaning fee. It might be because of the muddy rain. However, this is the first time I've encountered such a situation after renting cars multiple times. It feels like being ripped off, and despite sending an email requesting an explanation, there's been no response for a week.

Overall good, but the tire pressure light was always on, indicating a possible malfunction.