Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Yvette Haydn

Germany

Reviewed: Fri, Aug 17, 2018

About Hertz: 2.0 /10

Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Beacher Leigh

Germany

1 days rental

Reviewed: Sat, May 5, 2018

About Hertz: 10.0 /10

There were quite a few people in line at the airport, but the order was well-maintained and the staff were very friendly! The process and car pick-up were very smooth!

About QEEQ: 10.0 /10

Dora Edgeworth

Germany

1 days rental

Reviewed: Sat, Sep 23, 2017

About Hertz: 10.0 /10

There were so many car models available, they almost took up an entire floor. As expected from the top company. They provided a diesel car, which saved money. Thumbs up!

About QEEQ: 10.0 /10

Pamela Douglas(s)

Germany

1 days rental

Reviewed: Tue, Sep 9, 2014

About Hertz: 10.0 /10

I booked a BMW 3 Series without navigation but ended up with a Land Rover Evoque, which had only been driven for over 8000 kilometers, included navigation, and was a diesel version. What a pleasant surprise! I scheduled the pickup for 8 AM but arrived a little after 7 AM and was able to get the car immediately. The service was also excellent!

About QEEQ: 10.0 /10

Ives Cooper

Germany

1 days rental

Reviewed: Wed, Oct 8, 2014

About Hertz: 10.0 /10

The company is very professional and truly deserving of being a world-class car rental company. It was easy to find following the instructions after leaving the airport. Since we crossed the border into Italy, they replaced the Mercedes with a 9-seater Ford. The only drawback was the requirement to purchase comprehensive insurance (originally insurance was included, but it might have been invalidated by crossing the border). The original 10-day rental was 641 euros, but it totaled 1099 euros in the end, which is a bit pricey.

About QEEQ: 10.0 /10