Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.
It feels like the reserved car model is almost impossible to get... When we arrived at the store, they immediately tried to give us an SUV. Since SUVs are in high demand, it didn't seem likely we would take one. Then they said we could either wait an hour for the car or take a smaller model than what we originally reserved. To save time, we agreed. Fortunately, the car was in good condition and worked well throughout the 9 days we used it.
Pickup and drop-off were both convenient, no insurance upselling, no signing required, and no car inspection upon return. However, my credit card was charged $72 the next day with no explanation. Reported to QEEQ and they are investigating.
I rented from a Hertz store in downtown San Francisco, located in a parking lot where many rental companies are situated. I booked a RAV4 but was given a Kia instead without any choice. The car was new but didn't have as much trunk space as the RAV4. The front desk was staffed by a Chinese person but they couldn't speak Chinese, and kept insisting that I hadn't bought enough insurance even though I clearly had purchased full coverage. After showing her the information at the bottom of my rental order, she stopped insisting. It seems better coordination is needed between the rental app and rental companies. She said her computer showed that several insurances were not purchased. Not being able to choose a car was really frustrating, unlike Alamo, which probably had better options due to its downtown location and limited car availability.
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