“Nice start - terrible ending with fines extorsion.”
About SURPRICE RENT A CAR:8.0/10
Dear Sirs,
they made an outrageous extortion of fines.
We have not scratched the wheel cover - and all tires were black when the car was returned - so how come Surprice rent company sent us a picture where one wheel has now mark made with white chalk- pretending to be street paint - it is impossible to run into a curb and make this mark - to square. The wheel is always rotating so no such marks are possible - basic geometry.
This is a simple false claim on car rental company side - and extortion of fines. (do they do it to every car that has not purchased overinflated insurance with Surprice rent?)
And they charge 100 eur for a car wheel cover!!!!
I will post proper opinions on several websites about this case.
And Qeeq should look into this matter - if you are interested - we can send pictures - just to which email?
Best regards,
Rafal Golebiowski
About QEEQ:10.0/10
you are fine - just look into your partmners procedures and fines.
Car quality - good. Inspection showed several scarves what is a downsize for a minicar with 21000km only. Manual transition is in poor condition. Rest is fine or perfect.
Office - basic office, some staff roaming around. Up-sell is a must here so better be prepared for assertive approach. Apart from that no other comments.
Costs - the rate was good so I chose them. They blocked EUR 1200 + EUR 150 for fines. Get it back within 72hrs after drop off. Inspection is quick but I left power charger in the car and they haven't replied. My bad.
Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!
Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.
About QEEQ:8.0/10
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