Stuttgart-Frankfurt-Munich

First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!

It was rush hour when picking up the car, took one and a half hours to get it. They had issues recognizing my driving license, had to explain for a long time before they agreed to rent it to me.

It's fine.

Quick car pickup at the store, staff were very friendly

Great, you only need to provide a driver's license and a credit card. No need for notarized or translated documents.