Pickup process was too difficult.

Very good

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.

Like: Customer service and easy terms and conditions
Dislike: Nothing can be pointed out