Even though the rental fee was fully paid in advance and both Visa and MasterCard credit cards were provided for the deposit, the rental company insisted on accepting only a single Visa or MasterCard credit card. Many Chinese credit cards require an additional UnionPay certification, and this was not accepted. Offering a cash deposit was also refused, which wasted a lot of time and disrupted our schedule.
The staff were very enthusiastic and friendly! They carefully explained how to exit the airport and return the car to the designated spot. They also specifically advised us that a card is needed for the highway, which can be obtained at the far left lane of the highway entrance, available 24 hours. The guy spoke fluent English and was very cheerful!
The Avis staff at Penang Airport were great. They provided detailed explanations and the service was excellent. The car was also comfortable and clean.
About QEEQ:10.0/10
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