GREEN MOTION Milano Malpensa Airport Révision : Prise en charge/Restitution Excellent, Propreté Excellent, Service cli......

Constance Antoinette

Italie

Révisé : Mar. 19 Juin 2018

Sur GREEN MOTION: 6.0 /10

Airport pick-up and drop-off.

This was my worst car rental experience. Greenmotion only had one staff member, operating out of a makeshift office that looked like a shipping container. The online price was cheap, and they had automatic cars available, which is why I chose them. Upon arrival, I was asked if I wanted to add scratch insurance for over 20 euros per day. I declined, knowing this was a common practice among small companies. I was cautious and documented all pre-existing scratches. However, I missed one small scratch, about 0.5 cm, that wasn’t noted initially but was clearly an old mark. I provided photos to customer service. They demanded 181 euros for repair, which I couldn't accept. I argued, but the staff knew I was in a hurry to catch my flight and delayed taking me to the airport, where there were no taxis available. I had to pay reluctantly to catch my flight in time. I reported this incident to the rental company and am waiting for a resolution. I believe this is a common Greenmotion tactic and wouldn't use this company again. Truly a terrible experience.

GREEN MOTION

Aéroport de Milan Malpensa(MXP)

Milan

Italie

1 jours de location

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