The staff’s authentic Beijing accent felt very familiar and friendly in a foreign country. They had a great attitude, provided proactive pickup and drop-off services, and the rental process was smooth and efficient. They even provided extras like a charger and phone holder which were not included in the rental information. The car was in great condition. When a problem arose with the vehicle, the customer service lady was very kind and capable, and she looked very professional in person.
“The Customer service chat was not very good. In fact was really bad.”
About EZU:10.0/10
I got what I booked for. Just to mention the insurance I paid is 3rd party so if something happens like example a small scratch you will need to pay the car rental and then claim to the insurance company dont want to imagine how long that process will take.
Like: The pick up and drop off to the airport was quick and the guys were friendly and efficient by getting me on the road quickly as I had a six hour journey to complete
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