Very satisfied with the Skoda station wagon, automatic diesel model. The car was very new, in excellent condition, fuel-efficient, and had plenty of space for luggage. The process of picking up and returning the car was smooth.
The car rental company didn't recognize the international driver's license provided by Zuzuche, and we were stuck for half an hour. Luckily, I had a notarized translation prepared, but then they said it wasn't recognized because it was from a Hong Kong notary. They claimed that Hong Kong is Hong Kong and mainland China is mainland China, despite the first page of the document clearly stating that the legal effect applies to both. Eventually, after requesting the supervisor and waiting for more than half an hour, I managed to persuade them. This was the most disappointing part of the trip. Zuzuche and the rental company should ensure mutual recognition before confirming orders. Fortunately, I had prepared the notarized document just in case. However, being lectured about the difference between Hong Kong and mainland China in a foreign country was absurd and nauseating.
The wait time to the car was over 2,5 hours
I did not get Cabrio despite I prepaid 100%
I was invited to get cheaper car for same money
The insurance I was offered costed more than the rent
“Had to wait for over 2 hours at the rental desk. The entire pickup process was appalling”
About Sicily By Car:7.7/10
The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.
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