Horrible system on how they get your car. Also car was dirty inside and bugs still on windows

Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.

They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

The car was not full tank, everything else was okay

Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.