Went early, not too many people, and the queue time was short. The service attitude of the rental company staff was average, not too friendly but not rude. They strongly recommended many unnecessary extra items. In the end, I only accepted paying around 50 USD for not having to refill the gas tank upon return. In hindsight, it was unnecessary since there were plenty of gas stations around the return area. Additionally, about three weeks after returning home, my credit card was automatically charged 26 USD. After inquiry, I found out it was due to an electronic toll. The toll was 1 USD, and the rental company's service fee was 25 USD, which seems excessive.
I've always rented cars through this platform, but this time the experience was terrible. After returning the car, the American rental company charged me $280, $275 of which was a management fee and the rest was for tolls. I don't question the toll fees, but the $275 management fee is absurd. I rented a car at the same airport two years ago and didn't have this charge. This fee is almost equal to the rental cost itself, meaning I paid almost twice the amount for the rental. The rental company said the high cost was due to labor costs, but I doubt such a significant difference between companies at the same airport. The customer service representative said they tried to negotiate with the rental company but got nowhere. If they continue to treat Chinese customers this way, this platform should stop collaborating with them to prevent more people from being deceived. Avoid Advantage Rentals at all costs.
Insisted my credit card was a debit card, trying to charge more. Then someone else placed the order with a new card. Additionally, the ePass fees are ridiculous. No matter how many times you use it, once you start, it's $24.99 per day, making us avoid toll roads. They also tried to scare us by saying Boston has all electronic tolls and that we'd be stuck without it, but it wasn't that bad!
Dislike: the vehicule hasn't very clean except this all it was very good
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