I recently picked up cars at Rowland Heights twice, and both times they didn't have the model I booked. Only electric vehicles were available, so I was forced to pay extra to upgrade to a higher-level model. Especially last month, I booked a morning pickup, but the staff told me I had to pay extra to upgrade or wait until the afternoon for the model I booked. I needed the car urgently, so it was very frustrating.

It's okay

Had to wait in line outside in the heat

The service attitude is quite good.

They said the model listed on the order was not available and asked for extra payment to switch to another model.