Las Vegas - Grand Canyon - Page - Monument Valley - Las Vegas

The kiosk at the site required a lot of information to input, and halfway through it crashed, forcing us to go to the counter, which was very frustrating. When booking, we had purchased full insurance, but the counter staff insisted we didn't. It wasn't until we showed the English part of the insurance provided by the rental service that they finally accepted it. Additionally, we had selected the option to return the car with a full tank when booking, but the counter staff insisted we buy their fuel (empty tank return), saying it would cost extra to return it full and that their fuel prices were much higher. Not wanting to waste time, we agreed... only to find out the outside fuel prices were half of what the rental company charged. It was infuriating!! The counter staff was really terrible!!

They charged a lot of extra fees. Being abroad and not speaking the language, it would have been better to book on-site. I feel cheated and won't come back again!

They added services I didn't need. The GPS was advertised as free on the rental website, but it wasn't actually free.

Our flight was delayed for two hours, but we could still pick up the car as scheduled. There were a lot of people, so we had to wait in line for over an hour.

Like: Great car.
Dislike: Alamo nearly didn't honour the booking as we have debit cards not credit cards. Caused frustrating delays.