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Live chat Email us Service Code: 4485366334
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4485366334
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Madrid-Segovia-Salamanca-Porto-Guimarães-Braga-Aveiro-Coimbra-Lisbon-Mérida-Seville-Ronda-Malaga-Gra

Reviewed: Wed, Oct 17, 2018
About AVIS: 6.0 /10
Good service attitude, didn't have to wait long. However, I was very unhappy with the random car model change. Check my final comment for more details.

Relevant Reviews on AVIS Madrid Gran Via

Marjorie Nelly

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Reviewed: Thu, Oct 17, 2019
About AVIS: 2.0 /10
The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.
About QEEQ: 8.0 /10

Francis Lincoln

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Reviewed: Sun, Feb 26, 2017
“Self-Driving in Southern Spain”
About AVIS: 4.0 /10
The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.

Winston Doris

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Reviewed: Wed, Jul 16, 2014
About AVIS: 10.0 /10
The service was good, but they said they opened at 8:00, and they actually opened at 8:30.
About QEEQ: 10.0 /10

Valentina Bethune

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Reviewed: Fri, Oct 10, 2014
About AVIS: 10.0 /10
Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.
About QEEQ: 10.0 /10

Arno Harriman

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Reviewed: Thu, Oct 22, 2015
About AVIS: 6.0 /10
Picked up the car in Madrid; the originally booked Volkswagen Touran was replaced with a Fiat diesel car. I'm not sure if this was an upgrade. The diesel car is slower to accelerate. The pick-up location was decent. However, the drop-off in Granada was on a Sunday. It never occurred to me, nor did anyone inform me, that the store would be closed on Sundays. As a result, I couldn't find the drop-off location and there was no attendant. Fortunately, a very kind local helped me by calling the Madrid store to inquire about the drop-off details, then accompanied me to the designated parking area and showed me where to drop the keys into the box at the store entrance. Since they pre-charged me for a full tank of fuel at pick-up, I contacted the rental company's customer service multiple times via email. Luckily, when I returned to Shanghai, I saw that the bank only deducted the car rental fee.
About QEEQ: 8.0 /10

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