Boston to Rhode Island

Long wait times; overcharged during the return process, currently in the process of filing a complaint for a refund

I picked up the car at Boston Airport in Massachusetts, USA. The pickup process was clearly explained on the QEEQ website. Once I had prepared the necessary documents, I got the car quickly. The company staff were very friendly. The car was almost brand new with less than 5,000 miles on it, and it was in great condition.

When picking up the car, the male staff at Budget counter informed me that they no longer had the Ford Explorer I reserved. They only had a Chevrolet Suburban, a large SUV, available with an upgrade fee of $125 per day. Considering there were six of us with six pieces of luggage, we had no choice but to agree to the upgrade. Renting it for two days including tax came to $599.47, almost $270 more than the originally confirmed amount on Zuzuche.com! I thought the Ford Explorer I initially booked would have been sufficient for us and our luggage, but Budget's failure to keep the model we reserved resulted in significant extra costs. I will not be using Budget again. Compared to a friend's experience at another rental company where they got a free upgrade under similar circumstances and were even given an additional day's rental due to the larger vehicle's higher fuel consumption, Budget's service was disappointing. Additionally, the process to pick up the car at Budget was slow, and there were no staff to accompany me to the vehicle. They just handed me the keys, and I had to find the car in the lot myself. When I had questions there, no staff were present to assist. The entire pickup process took almost 45 minutes.

Ordered a Ford Fusion, got Nissan Altima instead. Not really similar to my opinion. Waited for more than 10 minutes on car return :(

I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00