A well-established car rental company. The staff can speak English, and the pick-up and drop-off procedures are quick. However, they insisted we buy insurance when picking up the car, even though we had already bought full insurance through QEEQ. The store still tried to sell us insurance, and the communication was not smooth, which took a lot of time. Also, our tire had a problem on the road. We informed QEEQ to contact the store and they said we could change the car. But when we gave up sightseeing and rushed over, the store said we couldn't change, which was a wasted trip and wasted our travel time.

They replaced my reservation with a better car because they rented my reserved car, but I took more than 30 minutes to finish the papers, and when I dropped off the car it was terrible because too much crowd and there is one employee to receive all the cars.

Thank you

Thank you

Habituellement chez europcar JE reçois toujours UNE bonne voiture et c'était pas le cas cette fois ci.

good

good