Auckland - Rotorua - Auckland

The pickup location was not good, but the return location was fine.

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

Called for a pickup at the airport, very close and prompt service.

The wait time for picking up the car was quite long, and upon arrival, I was informed that the reserved car was unavailable. After some coordination, I finally got the reserved car.

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly