Agadir City and Surroundings

Their efficiency needs improvement. The counter staff were on the phone the whole time and it wasn't clear what they were doing.

They force you to buy their insurance; otherwise, they charge a deposit of almost $3000 (and they don’t accept UnionPay). But if you agree to buy the insurance, they accept all cards. Hertz doesn't have this issue in other countries.

A real shady business. When picking up the car, they said there was no problem and no need to check. When returning the car, they claimed there were several scratches. We explained the situation, and they communicated over the phone, telling us there was no issue. After we left, they deducted our deposit and eventually required us to pay 6,000 RMB for maintenance fees. I didn’t expect such a situation from the renowned Hertz company. The Hertz in Morocco has really tarnished the reputation of Hertz. I have rented cars in many countries and encountered this situation for the first time. As an honest person, I advise everyone not to choose them. They are a bunch of thieves and robbers. Just look at other people's reviews of them, and you will understand.

The reserved model was unavailable, and the in-store representative repeatedly assured us that we could switch at the next location. We spent time and effort to go to the next location, only to be told by a different representative that there was no such arrangement. My child used her limited English to request a car switch, but she was met with a cold and firm 'No'. The car rental company also attempted to change the car at another location, but they didn’t have an automatic transmission! We returned the car an hour late, and a male representative grumbled for a long time. It was a very unpleasant rental experience!

I was extremely dissatisfied with my car rental experience in Morocco! They forced us to buy a local insurance for 500 euros, otherwise we had to leave a deposit of 36,000 dirhams! (Even if you bought the full coverage insurance in advance through the rental platform, they wouldn't acknowledge it!!). It was basically robbery! When picking up the car, the staff didn't inspect it properly and handed over a vehicle full of scratches! But when returning the car, they inspected it meticulously, trying to find numerous flaws. They pointed out several scratches that were definitely not caused by us and insisted they were new and made us sign! It was utterly frustrating... Luckily, we purchased their full insurance at the start, otherwise the number of issues they would have picked out would have been even more. I've rented cars in many countries, but I've never been scammed this badly...