We rented a Mercedes but were given a Ford. The female staff member who handled the car rental was extremely rude and unreasonable. She added extra insurance without our consent, claiming she had informed us. Do not fall for this scam. Avoid renting a car from here; it's a complete rip-off.

It's all a scam! The ultimate goal is to get you to buy full insurance. The staff were poker-faced, extremely impatient when problems arose, and left me hanging. Picking up the car took three hours. I'm a tourist; I can't afford to waste time like this. In the end, I rented a downgraded car at double the price—a Mercedes B-Class became a Ford Focus. It's simply indescribable! I strongly demand an investigation. Please, platform, appeal with AVIS in Serbia and give me a fair outcome!!

It was okay. When asked, confirmed not to get insurance, but it was on the paper.

Counter staff were super helpful! Car was perfect!

Avis Belgrade, is pretty slow in service. Though pickup didn't bothered me much, drop off took almost 2hrs. Luckily I had time in my hand or else I would have missed my flight. There was a minor scratch on the car for which they charged me almost 400 euros. Bad part is the charge was mentioned on the invoice as insurance premium. Thanks ERC, they managed to convince Insurer about the genuineness of the charges.

Price drop protector is a great option. It saved me 10% as ERC auto booked me with lower price. ERC was also very co-operative in helping me on insurance claim. I have purchased additional coverage from them which took care of access charged by Avis.