The service attitude is excellent.

Overall okay, but the cross-border fee was very expensive.

It took 40 minutes to rent the car.

The front desk staff was very unfriendly. Even though I had purchased full insurance, they kept pushing their own insurance, claiming they don't recognize domestic insurance.

I originally booked a Ford, but all available cars at pickup were Fiats, which could not accommodate our luggage. We had to rent another car, which increased our costs. This is a new small company with no chain stores, so the flexibility in adjusting car models is limited. However, the staff were quite responsible.