The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.

I used the translation service on the Zuzuche platform, but the rental company didn't accept it. I had to go to a nearby store to retranslate my driver's license, which cost over 600 RMB. It was time-consuming and delayed my trip. Another Chinese girl had the same experience.

The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.

The booking process was easy and understandable. Instructions were clearly stated.

A new and nice car but I found rubbish in the car's storage.