They don't handle the paperwork on site. They said they'd drive us to their office to complete the paperwork, but it was really just to drop us off. We actually completed everything in the car at their office. It wasted our time and they lied to us. When returning the car, they even cursed at me and said they'd throw the contract at me.
The car was extremely dirty and smelled awful. Our child got car sick, probably because of the smell. We specifically requested two child seats but only got one. We had to waste time going to Walmart to get another one. We tried to communicate with the platform twice to pick up the car between 9-10 AM, but the order on the app wouldn't go through, so we ended up picking it up at 8 AM and got delayed again...
The pickup location is far, there was no answer when I called to return the car, the place is hard to find, and customer service is unreachable. Very poor experience.
The day before I leave home they called me to give me cell number for when I am ready. I called aftet I received my luggages. The guy AND the car were waitting me in the parking of the airport. NO waitting, NO shuttle ride. And free shuttle to airport after drop off.
WOW SUPER SERVICE !
Car wasn’t properly registered and I was pulled over by the police twice and threatened with a ticket each time. Car was eventually switched out but new car had bald tires that hydroplane in the wet and dry weather. I had to postpone and cancel destinations during trip. Gentleman that brought the vehicle to me and picked vehicle up was excellent.
About QEEQ:10.0/10
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