The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.

Booked a 7-seater, but they only had a 5-seater SUV and didn't refund the price difference. Told me to wait for two hours to see if they could squeeze in four pieces of luggage. Ridiculous!

The staff were quite friendly, asking about insurance and whether we needed snow tires.

Forced pre-purchase of a full tank of gas, aggressive insurance upselling, poor attitude, and the vehicle was in bad condition (perhaps because I didn't buy their upsell).

excellent and quick service