It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.

Simple rental procedures, good vehicle condition, and timely reminder to retrieve the GPS device I left in the car upon return.

The staff was very friendly, and he was a handsome guy.

The first time a rental car company pushed me to buy insurance, saying it's a must-have and that not buying it could cause big problems.

Excellent customer service!!! I recommend it to everyone!!