Within Los Angeles

Strongly pushed insurance, very helpless.

When picking up the car, they almost charged us several hundred dollars for additional services. They asked us to press AGREE on the screen and sign. Luckily, I had read online about people being scammed with insurance, so I questioned it, and the front desk tore up the original form and made a new one. However, the compact four-door car we originally booked was replaced with a two-door car, which was a downgrade. The car we got wasn't among those listed on the booking page. Reporting this to the rental company through our booking platform proved futile since they refused to admit the downgrade. What's the point of distinguishing between two-door and four-door options if they can give you whatever they want? Initially, I saw some different car models at the counter, but when I declined the new insurance and got a revised form, I felt they gave us the smaller two-door car. There were plenty of rental cars available when we picked up ours. After just three days, the car indicated it needed an oil change, even though we hadn't driven much, suggesting poor maintenance by the rental office. We spent about three hours getting the oil changed, which wasted a lot of time! The booking platform's customer service said we'd get reimbursed for the oil change, but upon return, the rental company said our money had been paid to a third party. It seems the booking platform isn't as professional as advertised, just slightly cheaper. The shuttle service to and from the airport was convenient, with shuttles arriving frequently.

The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.

Efficient and Quick Service

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.